Rising to the Challenge: COVID-19

April 22, 2020

To our valued customers:

Amid these uncertain and unprecedented times, we continue to keep our community – our employees, customers, partners and the broader population – in our thoughts as we work together to navigate the new challenges presented in the wake of COVID-19. The safety of our teams, both internal and extended, and their families located around the world, remains our number one priority.  

In the spirit of transparency, I wanted to reach out to you with information on our commitment to support you.

As the situation continues to evolve, we are committed to doing our part to keep cargo moving safely and are doing everything in our power to ensure Navis can provide the support and services to keep your operations running smoothly. In our ongoing conversations, we heard from many of you that business continuity, safety, remote operations and overall cost reductions are your top priorities at this time. We are listening and our organization is ready to assist you in maintaining the continuity of your terminal operations through our support and online training as well as software solutions. As our teams adapt to their new work/life conditions and with an eye toward also supporting you and our local communities, Navis has implemented the following initiatives to keep our employees safe, connected and engaged:

  • Employee travel has been suspended to ensure we prioritize health and safety, whilst working to get all employees on customer sites home as quickly and safely as possible.
  • Implementation of remote working for all employees, with virtual all-hands meetings, QBR’s, manager and employee resources to support working from home, including sharing of homeschool resources and “virtual coffee/wine” connects.
  • A company-wide innovation program called Out-of-the-Box, providing time, support and recognition for creative thinking on any idea that will lead to Navis emerging from this pandemic in a stronger position than before.
  • A flexible work package, including leave and reduced/part-time working schedules is currently being introduced for all employees to utilize as needed.
  • Donations to food banks close to our major locations across the globe, supporting communities in which our employees live and work.

Finally, recognizing we are all in this together, we have also started a #LogisticsHeroes campaign on LinkedIn to gather stories and recognize the countless terminal, port and carrier organizations and individuals doing their part to protect themselves and their communities and keep cargo flowing to those in need.

I know there is still a long way to go on the road to “business as normal” and in the meantime my sincere wishes for good health to all. 

With best wishes,


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