To our valued customers:
Amid these uncertain and unprecedented times, we continue to keep our community – our employees, customers, partners and the broader population – in our thoughts as we work together to navigate the new challenges presented in the wake of COVID-19. The safety of our teams, both internal and extended, and their families located around the world, remains our number one priority.
In the spirit of transparency, I wanted to reach out to you with information on our commitment to support you.
As the situation continues to evolve, we are committed to doing our part to keep cargo moving safely and are doing everything in our power to ensure Navis can provide the support and services to keep your operations running smoothly. In our ongoing conversations, we heard from many of you that business continuity, safety, remote operations and overall cost reductions are your top priorities at this time. We are listening and our organization is ready to assist you in maintaining the continuity of your terminal operations through our support and online training as well as software solutions. As our teams adapt to their new work/life conditions and with an eye toward also supporting you and our local communities, Navis has implemented the following initiatives to keep our employees safe, connected and engaged:
Finally, recognizing we are all in this together, we have also started a #LogisticsHeroes campaign on LinkedIn to gather stories and recognize the countless terminal, port and carrier organizations and individuals doing their part to protect themselves and their communities and keep cargo flowing to those in need.
I know there is still a long way to go on the road to “business as normal” and in the meantime my sincere wishes for good health to all.
With best wishes,
Despite setbacks due to COVID-19 restrictions, the Navis and Ultraport teams worked together to complete the project on schedule via remote assistance. After the implementation was complete, Punta Arenas has become the first terminal in Chile with a cloud-based TOS and has already seen the benefits of a more up to date system.
Octopi's successful go live at Tropical Shipping’s St. Thomas site was performed with 100% remote assistance. We interviewed Mark Chapman, VP Business Operations at Tropical Shipping St. Thomas to learn more about what made this implementation so successful.
The implementation of Octopi at Tropical St. Thomas has positively impacted customer service and has made employees more efficient to better perform critical tasks. Gate and vessel operations are now more productive and the “equipment control” team has saved an average of 6-8 hours a week with Octopi due to less repetitive communication and data verification, in addition to the introduction of EDI.
FMT implementing Octopi at Port Manatee will provide visibility into its operations to keep its customers and FMT employees informed in real-time and will aid in its business goals of increased quality, efficiency and productivity.
Contact us to request a demo.