Octopi's successful go live at Tropical Shipping’s St. Thomas site was performed with 100% remote assistance. We interviewed Mark Chapman, VP Business Operations at Tropical Shipping St. Thomas to learn more about what made this implementation so successful.
Mark: The biggest operational challenges prior to Octopi was maintaining data accuracy and visibility. Additionally, our team spent too much time searching for containers in the yard which negatively impacted gate and vessel operations.
Mark: Our terminal now gets the benefit of an enterprise-level solution we need but with a much simpler and user-friendly system and without the heavy IT costs of an on-premise system.
Mark: From the beginning, the implementation of Octopi was smooth and easy. Octopi’s onboarding team navigated our project team through weekly topics of iterative configuration, testing and training. The terminal manager and a few ‘super-users’ took ownership of testing our business scenarios and updating internal SOPs to ensure we maximized our ROI. The application’s simple and modern design allowed the entire operations team to adapt and quickly become experts without lengthy training.
Mark: It will! Octopi enables us to tackle our work with an increase in productivity and accuracy. This extra time gained enables us to focus more on tasks that provide better service to our customers. The system also has the ability to auto-notify our customers with delivery information which eliminates back and forth emails and calls, leaving everyone happy and more informed.
Mark: Octopi was able to offer Tropical Shipping a modern TOS with great features and cloud-based technology for a great cost! And Octopi’s cloud-based platform with built in KPI dashboard allowed the project team to get instant insight into live operations despite not being able to be present on-site. After the Octopi implementation, every person throughout the terminal could easily sign-on from any device, anywhere in the world and see what’s happening in real time in operations.
"Octopi provides a powerful, unique and affordable TOS solution that is truly focused on functionality for a terminal of our size and flexibility."
- Mark Chapman, VP Business Operations at Tropical Shipping St. Thomas
Despite setbacks due to COVID-19 restrictions, the Navis and Ultraport teams worked together to complete the project on schedule via remote assistance. After the implementation was complete, Punta Arenas has become the first terminal in Chile with a cloud-based TOS and has already seen the benefits of a more up to date system.
The implementation of Octopi at Tropical St. Thomas has positively impacted customer service and has made employees more efficient to better perform critical tasks. Gate and vessel operations are now more productive and the “equipment control” team has saved an average of 6-8 hours a week with Octopi due to less repetitive communication and data verification, in addition to the introduction of EDI.
FMT implementing Octopi at Port Manatee will provide visibility into its operations to keep its customers and FMT employees informed in real-time and will aid in its business goals of increased quality, efficiency and productivity.
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